Prospects and Clients
The Flow Group is a Trade Name of Flow Solutions Group Limited and is committed to protecting your right to privacy as a user of our services. It is our policy to respect the privacy of private communication. The information you provide to us will be held internally on GDPR compliant systems.
We will not gather or hold personal information about you unless you have given your express permission for us to do so. By making an enquiry (either via phone, email or online) or placing an order, you will consent to the use of such personal information under Legitimate Interest or Contractual Obligation, whichever is the most relevant to any Processing.
Any personal information held or processed will be kept up-to-date and will be destroyed/deleted within 15 months of the reason for its collection or processing has lapsed. No personal data about customers will be passed to any third party, unless it is to fulfil the delivery of Products to you, or as is necessary to process credit or debit card payments. Your privacy and confidence will be respected at all times.
What information is collected about you, why we request it, and how is it used?
We collect your data through our website on contact forms including the secret strategies download or via phone or email when an enquiry is made. When you enquire with us we may request your full name, business name, phone, email, address, company number and type of business. At the point of placing an order we will also request details of the method by which you intend to pay for the Products.
We collect your data so we can communicate with you to help with your enquiry and process an order. It also means we can stay in touch with you for subsequent campaigns and can communicate our related products and services, which may be beneficial to you where you have indicated that this is acceptable. Finally, we may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
We use your e-mail address to send you notification of the status of the order. We will contact you by e-mail or by telephone if any problems occur regarding delivery of the products to you or service(s) we carry out for you. This information may be provided to third party service providers for the purpose of processing your offer to purchase the Products.
We will not share your data with a third party without explicit consent or contractual Obligation.
By giving us your information, you give us consent to contact you for sales enquiries, payments and marketing through posted items, (usually letters and flyers, may also include marketing or referral gifts and greetings cards) phone calls and emails, which include automated follow up emails, and non-automated emails. This will be done through secure Mail services that meet GDPR security requirements.
Your data, in the form of the material you print with us, may be used by us for marketing purposes. This will include posting images of your artwork and using your items as samples for prospects and clients.
We do not monitor your use of the internet but we may use cookie technology to monitor your use of The Flow Group services. This information is not stored alongside your personal data and will only be used on an anonymous, aggregated basis.
We may store your data on external services for the purposes of processing your data in line with our previously stated, Legitimate Interests or Contractual processing. These services are all assessed, meet with GDPR legislation requirements and are encrypted & password protected cloud applications. Your data remains private and is not accessible by the service, unless that service requires access on a Contractual or Lawful Basis. Services may include: Docusign, Go:Cardless and Zendesk (live chat).
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by using the 'unsubscribe' link at the bottom of the emails, or by contacting us at [email protected].
Our site and emails may, from time to time, contain links to and from other websites in our networks, from partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
On receiving your written request, we will (within 40 days of such a request being received by us) supply to you details of the personal information which we hold about you. You must explain to us clearly the information you require to be supplied: we are not obliged to supply to you information which is not specifically requested by you. You should note that, under certain circumstances, we will not be obliged to disclose the requested information to you, in which case we will explain to you the reasons for our refusal. We will require you to prove your identity in relation to any data request made. This is in order to prevent fraudulent requests for your personal information.